Process Facilitator

Overall Qualities:

Truthfulness, Constant Learning, Collaborative and Facilitative.

Experience:

• working in strictly timeboxed iterations with adaptive planning using a prioritized work list
• working in a "test-driven" manner (e.g. writing a document for a client where the client specifies acceptance criteria)
• participating in frequent status meetings where the team members report to each other, commit to work and identify barriers
• building and maintaining big visible charts to show progress and status (e.g. task boards or the standard thermometer chart to show progress towards a numerical goal)
• fashioning appropriate tracking and performance metrics that encourage teamwork rather than individual competition
• helping other people to adopt and adapt all these practices

Capabilities:

• promoting collaboration in challenging circumstances
• searching for truth/a solution relentlessly
• honesty and trustworthiness
• a learning attitude (proactive and learning from mistakes)
• humility and assertiveness
• guiding people without controlling them
• detachment (ability to step out of a situation, leave ego behind)
• an attitude of service without expecting recompense
• understanding of transformative learning
• conflict resolution as learning (not negotiation)
• encouraging creativity

Not Required:

• technical experience related to the work of the team
• domain experience related to the goal of the work